Nonstop Bikes Terms and Conditions

How to Contact Us

A full set of contact details is included on our contact page including a simple form for you to use to email us.

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site. Credit Card Security: Our secure web pages are hosted by Secure Hosting Ltd., who use 128bit encryption, the strongest form of encryption available, with Thawte SSL certification to ensure secure transmission of your information. Please note that due to the massive increase in credit card and online fraud we reserve the right to refuse any order and for any reason. ALL fraudulant transactions will be passed to the Police without exception.

VAT

All applicable prices quoted on this website include VAT at the prevailing UK rate

Price Match

We aim to offer competitive prices, however if you find products cheaper elsewhere we will match the price. The conditions of our Price Match Policy are as follows: . If the goods we sell are cheaper elsewhere at the time of purchase, we will match that price. . The same goods must be in stock at this vendor at the point of purchase for the price match to be valid. Just tell us where you have found the goods cheaper and we will do the rest. We do not match prices after the sale has been completed. This offer is subject to the following. 1.The competitor must have the item in stock in the UK. 2.That you supply a current UK internet/ busines address to the product. 3.Special offers / prices are excluded. 4.The competitor must offer and be able to deliver the item to you. 5.The price match request must be approved before submitting your order. 6.The request is not against a product on an auction site. 7.The competitor is a bona fide registered business in the UK.

Safety Statement

All outdoor sport activities are potentially hazardous and we recommend that training on how to use products we sell is carried out by a qualified trainer. Bike supplied in a box will need some final assembly We recommend a good quality bike shop should assemble the bike for you This will ensure proper operation of brakes gears etc If you feel you might struggle to assemble the bike then we advise you buy your bike direct from a shop assembled Warranties will only cover manufacturing defects

Terms & Conditions of Sale for Online Transactions

These are NONSTOP BIKES Ltd Online Store Terms and Conditions of sale to which all online purchases are subject. We reserve the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions.
These Terms and Conditions do not affect your statutory rights.
If you have any questions about the site or your order, you should find the answers here...

1. The Contract

Acceptance of your order and the completion of the contract between us (NONSTOP BIKES Ltd) and you, (the customer), will take place when the goods have been paid for by you and despatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by NONSTOP BIKES Ltd of your order.

In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the options to proceed with this revised order at the correct price/description, or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full.

1B. PRICE INFORMATION

The prices shown are only applicable to purchases made via the NONSTOP BIKES Ltd online store. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in NONSTOP BIKES Ltd store. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, NONSTOP BIKES Ltd store are under no obligation to honour any online price or promotion that differs from the in-store price.
Where the ’In-store Price’ is listed, this refers to the current price in NONSTOP BIKES Ltd stores.
Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online.
All offers are subject to availability and while stocks last.
All prices are shown in £ sterling and include V.A.T. where appropriate. We regret we are not able to offer VAT exclusive pricing for deliveries to the Channel Islands.
If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.

2. Ordering Goods

All orders placed on NONSTOP BIKES Ltd online are subject to stock availability and to the validation checks described in section 4 below. Also please refer to section 1 above regarding incorrect prices. No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you.

Please note that the only language in which the contract can be concluded is English. NONSTOP BIKES Ltd will retain details of your order in our database and these details can be made available on request. info@nonstopbikes.co.uk

3. Payment

We accept payment by most major credit or debit cards

Please ensure that the expiry date of your credit/debit card is after the anticipated despatch date of your order. Payment will be debited from your account just before the despatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfil your order.

We regret that we are unable to accept payment by cheque, cash, High Street Vouchers, Purchase Orders or any other form of payment other than credit or debit cards.

4. Validation Checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, NONSTOP BIKES Ltd will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Abbeycycles.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

5. Liability

The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.

6. Delivery of Goods

Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries.

If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches at no extra charge.

6A. DELIVERY CHARGES

When you add products to your shopping basket the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process.

We make every effort to keep our delivery charges as low as possible. The delivery charge depends on the size and weight of the product ordered and the delivery service option you choose.

6B. DELIVERY TIMES

Standard Delivery Service

Standard delivery of stocked items is normally within 5 working days. Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days does not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.

Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries. Goods delivered by courier should arrive between 9am and 5pm; however our couriers may attempt delivery outside these hours, up to 9pm Monday to Friday. All courier deliveries must be signed for. If you are out when the courier arrives the courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.

Deliveries to non-Mainland UK or remote locations may take longer.

Please note that if your order is made up of a combination of items, deliveries may, on occasion be made separately.

Risk in the goods will pass to you on delivery.

We reserve the right to alter or amend delivery times in exceptional circumstances.

We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will do our best to inform you if we become aware of an unexpected delay.

Delivery times quoted above can vary depending on stock availability and delivery location.

7. Complaints and Queries

If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please contact us on info@nonstopbikes.co.uk and we will do everything we can to help you.

8. Returning Goods

The Office of Fair Trading Distance Selling Regulations (DSRs) give you the right to cancel an order and return any goods that may already have been dispatched, up to 7 days from receipt of goods. If, for whatever reason, you wish to return your purchases, this must be done within SEVEN WORKING DAYS of receiving the goods. Please note the following conditions: -
The cost of returning goods is your responsibility
Goods must be returned in brand new, unused condition
Goods must be returned in their original, undamaged packaging

If any of these conditions are not met then we reserve the right to charge a reasonable re-stocking fee. This is to protect us in the event of having to discount returned goods.

FAULTY GOODS
If you believe that a product bought from us has developed a fault then please contact us before returning goods. Many problems can be solved without you incurring postage costs. If the goods need to be returned then, for the health and safety of our staff, please ensure they are clean.
Unfortunately postage costs cannot be covered.
You can contact info@nonstopbikes.co.uk for further information.
This does not affect your statutory rights.

9. Colours, Specifications, Weights & Sizes

Representations of colour online are as accurate as our photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices.

All weights and sizes are supplied as a guide only and are approximate.

10. Deposits

All deposits with the purpose of securing an item are non-refundable.